Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, contact us at info@bamboocraze.com with your order number, reason for return, and clear photos (if applicable).
Please note: Do not return items to our business address. Since we source products, returns must be sent to the supplier’s return address, which we will provide upon approval of your request.
If your return is accepted, we’ll send you detailed instructions along with the correct return address and, where applicable, a return shipping label. Items sent back without first requesting a return will not be accepted.
You can always contact us with any return questions at info@bamboocraze.com
Damages and Issues
Please inspect your order upon delivery and contact us within 3 days if the item is defective, damaged, or if you received the wrong item. We will work with Avasam and the supplier to resolve the issue promptly — whether that means a replacement, refund, or return.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care items (such as cosmetics or beauty products)
Hazardous materials, flammable liquids, or gases
Unfortunately, we also cannot accept returns on sale items or gift cards.
If you're unsure whether your item is returnable, feel free to reach out to us before ordering or initiating a return.
Exchanges
The fastest way to ensure you get what you want is to return the item (once approved), and then make a new purchase for the replacement.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason. As above, the item must be unused, in its original condition and packaging, and you’ll need proof of purchase.
Refunds
We will notify you once your return has been received and inspected by the supplier. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@bamboocraze.com
Important Note
All returns and refunds are subject to supplier approval as we operate through a third-party fulfilment network. We will do our best to support you through the process and ensure a smooth resolution.
